We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at antonecom@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at antonecom@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at antonecom@outlook.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at antonecom@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at antonecom@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at antonecom@outlook.com.

Refund & Return Policy

1. About This Policy

Thank you for shopping with Lureva (“we,” “us,” or “our”).

We want our customers to clearly understand the conditions that apply to returns, refunds, and product issues before making a purchase. This policy explains which situations may qualify for a return, replacement, or refund.

By completing an order through our store, you acknowledge this Refund & Return Policy.

For assistance, please contact us at antonecom@outlook.com.

2. Return & Refund Eligibility

Our skin tag kits are personal-care products that contain components intended for individual use. Because of the nature of these products, we generally cannot accept returns simply because a customer changes their mind or decides they no longer want the product.

Returns or refunds are therefore not normally provided for reasons such as:

• Changing your mind after purchasing

• Personal preference

• Deciding you no longer need or want the product

• Expecting results sooner than experienced

• Being dissatisfied with the product for reasons unrelated to a defect

• Finding the application process more difficult than expected

Instructions are provided with the product and should be reviewed carefully before use.

3. Damaged, Defective, or Incorrect Orders

We will review requests for a return, replacement, or refund when:

• Your product arrives damaged during shipping.

• Your product has a manufacturing defect that prevents normal operation.

• You receive a different item from the one you ordered.

If one of these situations occurs, please contact antonecom@outlook.com within 7 days of delivery.

Include your order information along with clear photographs or video showing the issue.

Products that have been intentionally altered, improperly handled, or misused may not qualify.

All claims are subject to verification before a resolution is approved.

4. 30-Day Limited Warranty

Our applicable devices include a 30-day limited warranty against manufacturing defects.

The limited warranty does not cover damage or problems caused by:

• Incorrect use

• Improper use of the applicator or bands

• Using the product somewhere prohibited by its instructions

• Normal wear from use

• Accidental damage

• Improper storage or handling

After reviewing the circumstances and supporting evidence, we will determine the appropriate resolution available under the warranty.

5. Conditions for Approved Returns

If we authorize a return, the returned order should include:

• The original product packaging

• Included accessories and components

• Any applicable unused components or bands

The product must not have damage caused by misuse, modification, or improper handling.

A return that does not satisfy the approved return conditions may be refused.

Do not send a product back before receiving return authorization from us.

6. Return Shipping

Unless otherwise confirmed by us, customers are responsible for the cost of shipping an approved return.

Original shipping charges are non-refundable.

Additional charges such as customs fees, expedited delivery charges, duties, or handling fees are also generally non-refundable.

If we confirm that an incorrect product was shipped or that a qualifying product defect occurred, different return-shipping arrangements may apply.

7. Refund Processing

Once an authorized return is received, we will inspect it and determine whether it satisfies the applicable return requirements.

If your refund is approved, it will be submitted to the original payment method within 10 business days.

Your bank, credit-card provider, or other financial institution may require additional processing time before the refund appears in your account. Processing times can vary and may take up to approximately 15 additional business days.

If a reasonable amount of time has passed after your refund was approved, please contact us at antonecom@outlook.com.

8. Consumer Rights

Nothing in this policy is intended to remove consumer rights that cannot legally be excluded or limited in your jurisdiction.

Where applicable law provides additional cancellation, refund, warranty, or return rights, those legal rights continue to apply.

For hygiene and personal-care products, certain return or withdrawal rights may be limited after a product has been opened or used where permitted by applicable law.

9. Payment Disputes & Chargebacks

If you believe there is a problem with your order, please contact antonecom@outlook.com so we have an opportunity to investigate and resolve the issue.

If a payment dispute or chargeback is submitted, we may provide relevant records to the payment provider when responding to the dispute. These records may include:

• Delivery confirmation

• Tracking information

• Order information

• Relevant customer communications

• Applicable store policies and checkout records

We reserve the right to respond to disputes we believe are inaccurate or unsupported.

10. Holiday & Peak-Season Delivery

Shipping carriers can experience increased volumes and unexpected delays during Christmas, holidays, promotional periods, and other high-demand seasons.

Delays caused by circumstances outside our reasonable control—including carrier disruptions, customs processing, severe weather, or seasonal congestion—do not by themselves indicate that a product is defective.

Estimated delivery dates are estimates rather than guarantees unless we explicitly state otherwise.

Please order sufficiently early when purchasing a product for a particular holiday, birthday, trip, or other time-sensitive event.

11. Product Results

Individual experiences and results may vary.

Differences in how quickly a customer experiences their desired cosmetic result do not necessarily mean that a product is defective.

Customers should carefully read and follow all supplied instructions and warnings.

12. Product Disclaimer

The Complete Skin Tag Removal Kit 2.0 is intended for cosmetic use on common skin tags in accordance with its supplied instructions.

It is not intended to diagnose, cure, prevent, or treat a disease or medical condition. Individual results may vary.

Do not use the product on moles, warts, suspicious lesions, or unidentified skin growths. If you are uncertain whether a growth is a common skin tag or whether the product is appropriate for you, consult a qualified healthcare professional before using it.

Questions?

For questions about returns, refunds, damaged orders, or this policy, contact:

Lureva
antonecom@outlook.com